Thank you for shopping with My Sayonee. We strive to ensure your satisfaction with every purchase. This policy outlines our return and exchange procedures for UAE customers in compliance with UAE Consumer Protection Law.

SECTION 1 – GENERAL CONDITIONS

To qualify for a return or exchange (where applicable), items must:

  • Be unused, unwashed, and unworn
  • Be in their original condition with all tags, labels, hygiene seals, and packaging intact
  • Have valid proof of purchase (order number or receipt)
  • Be submitted for exchange within the specified window

We reserve the right to deny any request that does not meet these conditions.

SECTION 2 – EXCHANGE POLICY (UAE CUSTOMERS)

Exchange Window
Exchanges are accepted within 15 days of delivery.

Non-Exchangeable Items

  • Underwear
  • Swimwear
  • Socks
  • Items sold on sale or marked as non-returnable
  • Gift cards or digital vouchers

Defective, Damaged, or Incorrect Items

  • Notify us within 7 days of delivery at contact@mysayonee.com.
  • Once inspected and approved, we will arrange an exchange or replacement.

Change-of-Mind Exchanges

  • Shipping costs for change-of-mind exchanges are paid by the customer.
  • Exchanges are processed once we receive and inspect the returned item.
  • Processing time: 7–14 business days.
  • Shipping fees are non-refundable.

What You Can Exchange (UAE Only)

  • Size changes
  • Color changes
  • Replacement for defective or incorrect items

Exchanges are processed only after the original item is returned and inspected.

SECTION 3 – EXCHANGE POLICY (INTERNATIONAL CUSTOMERS)

Exchange Window

  • Exchanges for international orders are accepted within 20 days of delivery.

Return Authorization (RMA) & Documentation

  • All international returns must be pre-authorized.

  • Email contact@mysayonee.com with your order number to request a Return Merchandise Authorization (RMA).

  • Include in your email:

    • Order number

    • Item(s) to be exchanged

    • Reason for exchange

    • Preferred replacement

    • Photos if item is defective

  • Do not ship returns without an RMA — unauthorized returns may be refused.

Return Shipping Address

  • Send returns only to the address provided on your RMA.

  • Use tracked, insured shipping and keep proof of postage.

Non-Exchangeable Items

  • Underwear

  • Swimwear

  • Socks

  • Items sold on sale or marked as non-returnable

  • Gift cards or digital vouchers

Defective, Damaged, or Incorrect Items

  • Notify us within 7 days of delivery with photos.

  • Once approved, we will arrange an exchange or replacement.

  • If confirmed faulty, we cover the cost of reshipping the replacement.

Change-of-Mind Exchanges

  • Customer pays return shipping.

  • Processing time: 7–21 business days depending on destination and customs.

  • Shipping fees, duties, and taxes are non-refundable.

Customs, Duties & Taxes

  • Customer is responsible for all import duties, taxes, and return customs fees.

  • Mark returns as “Returned Goods” on customs documents.

  • Any customs charges we cannot recover remain the customer’s responsibility.

Shipping Labels & Inspections

  • Prepaid labels (when provided for defective items) must not be used for change-of-mind exchanges.

  • All returns are inspected upon arrival; items not meeting conditions may be refused.

What You Can Exchange (International Orders)

  • Size changes

  • Color changes

  • Replacement for defective or incorrect items

Lost or Damaged in Transit

  • Use tracked and insured shipping for all international returns.

  • If loss occurs with our prepaid label, we will file a carrier claim and replace the item after approval.

SECTION 4 – ORDER CANCELLATIONS

  • Orders can be cancelled before dispatch.
  • Once shipped, UAE customers may request an exchange through the standard exchange process.

SECTION 5 – LEGAL RIGHTS (UAE)

This policy complies with UAE Consumer Protection Law. Your rights for replacement of defective or misdescribed goods remain protected.

SECTION 6 – CONTACT INFORMATION

For exchange support or product concerns:
Email: contact@mysayonee.com
Whatsapp: +971 505627592
Response Time: 1–2 business days